Telkom has launched an iPad app for residential and business customers.

"The app was designed and developed as part of a wide-ranging drive to improve customer experience by offering convenience and ease of use," a press statement read.

Using this app residential and business customers can log a service fault and track the progress to restoration.

The app also gives users the location of their nearest Telkom Direct store, allows them to check the progress of their order, view their account balance and browse through the latest promotions.

The iPad app is now live and available for free download from the Apple App Store. An Android version of the app can be downloaded from the Google Play Store.